SkinDay Visualize is a credit-based tool for cosmetic clinic consultation software. Credits are purchased in packs and spent when an AI visualization is generated. One credit is consumed per angle per generation for HA filler cases; two credits per angle for biostimulator cases such as Sculptra.
Credits are account-based and do not expire.
If a generation fails, your credits are returned automatically. You are never charged for a result you did not receive.
Credits are refunded automatically in the following situations:
Refunds in these cases are processed within seconds and credited back to your account balance without any action required on your part. You can verify your balance at any time from the Visualize tool after signing in.
Within 60 seconds of a completed generation, you may re-generate the same case at no additional credit cost. This allows you to try a different setting or angle immediately after reviewing a result without being charged again.
Credit pack purchases are final and non-refundable once payment is completed, except in the following circumstances:
If any of these apply, contact us at hello@skinday.ca within 30 days of the charge and we will investigate and resolve it promptly.
Credits are a digital software good consumed at the moment of use. Because each generation immediately incurs a cost with our AI provider (OpenAI), we are not able to offer discretionary refunds for credits that have been spent on completed generations, including results you found unsatisfactory for clinical reasons.
During the beta period, some accounts have been granted unmetered access via a beta key. Beta access does not involve credit purchases and this refund policy does not apply to beta accounts. When beta access ends and credit-based billing begins, this policy will apply.
All payments are processed securely by Stripe in Canadian dollars (CAD). SkinDay does not store your card details. Purchases appear on your statement as SkinDay.
If you believe a charge on your statement is unauthorized or incorrect, you may contact us directly or initiate a dispute through your card issuer. We will cooperate fully with any dispute investigation.
We may update this policy as the product evolves. Material changes will be communicated to registered accounts by email at least 14 days before taking effect. The effective date at the top of this page will reflect the most recent revision.
Email us at hello@skinday.ca and include your account email and the approximate date of the charge. We respond within 2 business days.